Like most organisations, we don’t always get it right or there are times when we could have done something better. However, we are always working hard to continually improve our offer, our service, and our communications. Feedback is so important to us as an organisation because it helps us to fast track our improvements for students, staff members and partners. 

We want your experience with the college to embody our values and be Excellent, Ethical, Innovative and Sustainable. 

We sincerely hope you love your time with SMB College Group, but if you do find you are dissatisfied with our service or would like to provide some feedback, please let us know. 

If you are a student at the college, we encourage you to discuss your concerns with a member of staff in the first instance. If you are a staff member, we would ask you to raise it with your line manager in the first instance. If that person cannot help, or if you are still not satisfied, please complete the form below and your complaint will be actioned.

Please note: as part of the investigation of your complaint, any member of staff mentioned will be made aware of the complaint, as will the Quality Unit and, if applicable, the Senior Management Team.

You can also find a link to our complaints procedure here.